PCE Property Ltd is a property consultancy and building surveying company providing independent property surveying and specialist property assessment services. Our work includes Level 2 and Level 3 home surveys, damp and timber investigations, damp and mould assessments, new build snagging, specific defect surveys and property condition advice.
We are committed to handling personal information responsibly, transparently and securely, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Who we are
PCE Property Ltd is a property consultancy and building surveying company. We provide independent property advice across residential, commercial and historic property sectors.
PCE Property Ltd is responsible for deciding how and why personal information is processed in connection with our website and services, unless we explain otherwise.
Our privacy contact is Bruno Pankui, Building Surveyor.
PCE Property Ltd
Company Number: 15790978
19 Woodland Terrace
Charlton
London SE7 8EL
United Kingdom
Email:
[email protected]
Telephone:
+44 7898 116366
Personal information we may collect
The information we collect depends on how you interact with us. This may include information that you provide directly and technical information collected when you use our website.
Information you provide
- Full name and identity information.
- Email address and telephone number.
- Postal or correspondence address.
- Property address and property details.
- Details of the service you are requesting.
- Appointment and booking information.
- Information contained in enquiries and correspondence.
- Billing, invoicing and payment information.
- Photographs, documents and information supplied in connection with a property inspection.
- Information relating to property defects, damp, mould, timber or other building concerns.
Technical information
When you use our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits and general website usage information.
Do not include medical information, identification documents, financial account details or other sensitive personal information in an enquiry unless we have specifically asked you to provide it and it is necessary for the service.
How we collect personal information
We may collect personal information directly from you when you:
- Contact us through our website.
- Complete an enquiry or contact form.
- Request a quotation.
- Book or arrange a property survey.
- Contact us by telephone or email.
- Instruct us to carry out surveying or consultancy services.
- Provide property documents or access information.
- Communicate with us about an existing service.
- Make a payment or communicate about an invoice.
- Provide feedback or make a complaint.
We may also collect certain technical information automatically when you use our website, subject to applicable cookie and consent requirements.
How we use personal information
We use personal information only where we have a lawful reason to do so. Depending on the circumstances, we may use your information to:
- Respond to enquiries.
- Provide quotations.
- Arrange and manage appointments.
- Carry out property surveys, inspections and consultancy work.
- Prepare professional reports and documentation.
- Communicate with you about your instruction.
- Provide customer support.
- Process invoices and payments.
- Maintain professional, contractual and business records.
- Maintain website and system security.
- Prevent fraud, misuse or unlawful activity.
- Establish, exercise or defend legal claims.
- Meet legal, regulatory and professional obligations.
- Improve our website, services and client experience.
- Send relevant marketing communications where permitted by law.
We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless we are required or permitted to do so by law.
Lawful bases for processing
UK data protection law requires us to have a lawful basis before processing personal information. Depending on the circumstances, we may rely on the following bases.
| Lawful basis | When we may use it |
|---|---|
| Contract | Where processing is necessary to enter into or perform a contract with you, such as arranging and delivering a surveying service. |
| Legitimate interests | Where processing is necessary for legitimate business interests, such as managing client relationships, maintaining security, improving services or responding to professional enquiries, provided your rights do not override those interests. |
| Legal obligation | Where processing is necessary to comply with a legal, regulatory, accounting or other applicable obligation. |
| Consent | Where we are required to obtain your consent before carrying out particular processing activities. |
Where we rely on legitimate interests, we consider the purpose, necessity and potential impact of the processing and balance our interests against your rights and reasonable expectations.
Marketing communications
We may use your contact details to provide information about PCE Property services, updates or other relevant communications where we are legally permitted to do so.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by using an unsubscribe link included in a marketing email or by contacting:
You can object to direct marketing at any time. Opting out of marketing will not prevent us from sending necessary service communications relating to an existing instruction, appointment, invoice or contractual matter.
Information obtained from other sources
In some circumstances, we may receive personal information from sources other than directly from you.
This may include information provided by:
- Property owners.
- Landlords.
- Property managers.
- Estate agents.
- Property management companies.
- Professional advisers.
- Contractors or other parties involved in a property instruction.
- A person acting on your behalf.
Where we receive personal information indirectly, we will handle it in accordance with applicable data protection requirements.
Property photographs, documents and reports
As part of our surveying services, we may collect and retain photographs, documents and other information relating to a property.
This information may form part of a professional report or supporting business records.
We may use this information to:
- Carry out the instructed inspection.
- Prepare professional reports.
- Provide property advice.
- Maintain appropriate professional records.
- Respond to queries relating to our services.
- Establish, exercise or defend legal claims where necessary.
We take reasonable steps to ensure that property information is securely handled and accessed only by people who need it for legitimate purposes.
Who we may share information with
We do not sell your personal information.
We may share personal information where necessary to provide our services, operate our business or comply with legal obligations.
Depending on the circumstances, this may include:
- Professional advisers.
- Accountants and financial service providers.
- IT and technology providers.
- Website hosting and infrastructure providers.
- Email and communication service providers.
- Booking or scheduling service providers.
- Payment providers.
- Professional or regulatory bodies where appropriate.
- Legal advisers.
- Government authorities, regulators or law enforcement where legally required.
Where third-party service providers process information on our behalf, we expect them to process that information only for authorised purposes and to apply appropriate security measures.
International data transfers
Some of the technology and service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
Depending on the circumstances, this may include relying on a UK adequacy regulation or recognised adequacy mechanism, appropriate contractual safeguards or another legally recognised transfer mechanism.
Data security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Destruction.
- Misuse.
- Alteration.
- Unauthorised disclosure.
Access to personal information is limited to those who need it for legitimate business purposes.
However, no website, email transmission or electronic storage system can be guaranteed to be completely secure.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, regulatory, professional or reporting requirements.
The appropriate retention period depends on the type of information and why we hold it.
For example, we may retain:
- Enquiry information for as long as necessary to respond to and manage the enquiry.
- Client and project information for as long as necessary to provide our services and maintain appropriate professional records.
- Survey reports and supporting records for an appropriate period based on our professional, legal and business requirements.
- Financial records for the period required by applicable legislation.
- Marketing information until you unsubscribe or otherwise object, subject to limited records needed to respect your preferences.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Your data protection rights
Depending on the circumstances, you have rights under UK data protection law.
These rights are not absolute and may be subject to legal conditions or exemptions.
We may need to ask for additional information to verify your identity before responding to certain requests.
How to exercise your rights
If you want to exercise any of your data protection rights, contact PCE Property Ltd using the details below.
PCE Property Ltd
19 Woodland Terrace
Charlton
London SE7 8EL
United Kingdom
Email:
[email protected]
Telephone:
+44 7898 116366
We aim to respond to valid requests within the applicable legal timeframe.
Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Make the website function correctly.
- Remember preferences.
- Understand website usage.
- Analyse website performance.
- Improve the user experience.
- Support security and website functionality.
Some cookies may be essential to the operation of the website, while others may require your consent.
For more information about cookies used by PCE Property and how you can manage them, please see our Cookie Policy .
Third party websites and services
Our website may contain links to third-party websites or services.
If you follow a link to another website, that website will have its own privacy policy and terms.
PCE Property Ltd is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children's privacy
Our services are primarily intended for adults and property professionals.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where necessary.
Automated decision-making and profiling
PCE Property Ltd does not currently use personal information to make decisions about individuals based solely on automated processing that produces legal or similarly significant effects.
If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be necessary because of changes to our services, changes to how we process personal information, changes to our technology or service providers, or changes in applicable legislation and regulatory guidance.
When we update this policy, we will change the Last updated date at the top of the page.
We recommend checking this page periodically for the latest version.
Contact us and make a complaint
If you have concerns about how PCE Property Ltd has handled your personal information, please contact us first so that we have an opportunity to address your concern.
PCE Property Ltd
Privacy enquiries can be addressed to Bruno Pankui, Building Surveyor.
Information Commissioner's Office
You also have the right to complain to the Information Commissioner's Office, the UK's data protection supervisory authority.
You can find information about making a complaint at: